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Manager Customer Relationship Management in Cranberry Township, PA at Westinghouse Electric Company

Date Posted: 2/16/2018

Job Snapshot

Job Description

Job ID: 26654BR

Technology Leadership/Requirements
• Analyze industry, technology and market trends to introduce art-of-the-possible SAP capabilities to the enterprise
• Act as a systems engineer for the SAP application/solution architecture, optimizing application landscape fit to emerging business need.
• Introduce industry relevant best practices & act as trusted advisor to executive team regarding enterprise value improvement opportunities
• Viewed internally and externally as a functional expert and critical talent in maximizing leverage of IT assets
• Act as an internal consultant, advocate, mentor, and change agent

Technical skills
• Ten years of IT experience with a focus on technology introduction and development.
• Working knowledge of the MicroSoft Dynamics CRM solution.
• Experience with various data warehousing and enterprise reporting tools / platforms.
• Understands and can apply ASAP methodology working with data warehousing and enterprise reporting tools / platforms
• Familiarity with various Westinghouse business units and internal processes.
• Experience with a PMI based internal project management methodology

Minimum Requirements:

• Bachelor’s Degree in Computer Science, Information Systems Management or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
• Advanced degree (MBA, Master’s) preferred
• 10+ years progressive managing functional analysis, design, configuration and project management in other functional areas experience required
• 5+ years in a leadership role (direct or indirect)
• A minimum of 2 years experience with Microsoft Dynamics CRM solution
• Experience with other CRM software is desired
• Office 365 experience is a plus
• Prior managerial/supervisory experience
• Periodic travel is required, including the potential for international travel
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines and reporting
• Prior experience in manufacturing industry is required
• Extensive knowledge of IT governance, operations, security practices, and audit compliance.


Employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short Term Disability & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, 401(k) Savings Plan, and Paid Vacation. We also offer a number of work/life programs such as flextime and a variety of training and development opportunities.


Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.


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